Customer Service
Orders, returns, warranty questions, and product help for tents, packs, and outdoor gear.
Order Support
Can I change or cancel my order?
Orders are processed within 1–2 hours of placement. Contact support immediately if you need to cancel or modify. Shipped orders cannot be cancelled but are eligible for our 30-day return policy.
How do I track my order?
Once your order ships, you receive a tracking email. You can also log into your account and view real-time updates under Orders.
Product Questions
Are your products genuine brand-name items?
Yes. We carry recognized outdoor brands listed on each product page — tents, packs, sleeping systems, and trail accessories.
Do you offer volume pricing for groups?
For larger group orders of camp essentials, email support with quantities needed and we'll share available options.
Returns, Refunds & Warranty
What is your return policy?
Unused items in original packaging may be returned within 30 days. Opened consumables and safety-sealed products may have restrictions. Damaged or incorrect shipments qualify for replacement or full refund.
How do I initiate a return?
Log in to your account, go to Orders, and select Request Refund. Our team responds within 24 hours with a prepaid return label when approved.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Product & Gear Help
Which gear systems do you carry?
We stock tents, backpacks, sleeping bags and pads, camp stoves, and technical apparel. Product pages list weight, capacity, and included accessories.
How should I care for my gear?
Air-dry tents and packs thoroughly, store sleeping bags loosely, and follow manufacturer care labels for waterproof shells. See our journal guides for detailed maintenance tips.
Still need assistance?
Our support team is available Mon–Fri, 9am–5pm EST.